Refund Policy

Last updated: April 27, 2026

Organic Farming BD wants customers to receive the correct products in good condition. Because many of our products are food, fresh, seasonal, or perishable, refund and replacement requests are reviewed according to product type and issue.

Report window

Please check your order as soon as it arrives. For wrong, missing, damaged, spoiled, or quality-related issues, contact us within 24 hours of delivery with your order number, phone number, and clear photos or video of the package and product.

Eligible cases

Wrong item delivered.
Missing item from the order.
Product damaged during delivery.
Fresh/perishable product arrived spoiled or unusable, subject to review.
Payment adjustment required for confirmed preorder or stock issue.

Fresh and perishable products

Fresh fruits, seasonal items, dairy, and other perishable foods cannot usually be returned after delivery unless there is a verified issue. Resolution may include replacement, partial adjustment, refund, or store credit depending on the situation and availability.

Packaged dry products

For sealed packaged products such as rice, oil, nuts, or honey, return/replacement requests may be reviewed if the item is unused, unopened, and in original packaging, or if there is a verified damage or wrong-item issue.

Preorders

Preorder delivery depends on harvest, collection, and availability. If an item cannot be supplied, or if final pricing/quality changes significantly, we may offer adjustment, replacement, store credit, or refund where applicable.

Refund method and timing

Approved refunds are usually returned through the original manual payment channel or another agreed method. Processing time depends on verification, bank/mobile payment processing, and operational schedule.