Delivery & Order Support

Organic Farming BD delivers farm-sourced foods, seasonal fruits, rice, oils, nuts, and preorder items across Bangladesh through trusted local delivery and courier partners. Every order is confirmed before dispatch so product availability, delivery address, timing, and charges are clear.

Fresh and seasonal products may follow harvest or collection schedules. For preorder items, our team will contact you before dispatch with the latest delivery update.

1. Place Your Order Online

2. We Confirm Availability & Delivery Details

3. Your Products Are Packed Safely

4. Receive Your Order at Your Address

Returns, Replacements & Fresh Product Support

We want every Organic Farming BD order to reach you in good condition. Please check your package when it arrives. If you receive a wrong, missing, spoiled, or damaged item, contact us within 24 hours of delivery with your order number and clear photos or video.

For fresh, perishable, and seasonal products, replacement or refund decisions depend on the product condition, delivery record, and availability. For packaged dry items, requests are reviewed when the item is unused, unopened, and in original packaging.

Please keep these details ready when contacting support:

  • order number or phone number used for the order;
  • photos or video of the received package and product;
  • details of the missing, wrong, damaged, or spoiled item;
  • delivery date and address.

Once reviewed, our team will guide you with the next step, such as replacement, adjustment, refund, or store credit where applicable.

Delivery FAQs

When will my order arrive?

Delivery time depends on your location, product type, and courier availability. Dhaka orders usually move faster, while outside-Dhaka deliveries may take a few working days after confirmation. Fresh and preorder items may follow harvest or collection schedules.

Do you deliver outside Dhaka?

Yes, we deliver across Bangladesh where courier or local delivery service is available. Some fresh or highly perishable items may be limited to selected areas so the product can reach you in good condition.

How is the delivery charge calculated?

Delivery charge depends on destination, package weight, product type, and courier conditions. The final charge is shown or confirmed before dispatch whenever manual confirmation is needed.

Do preorder items ship immediately?

No. Preorder products are delivered after harvest, collection, or stock arrival. Our team will contact you with the delivery schedule and any final price or payment adjustment before dispatch.

What should I do if I receive a damaged or wrong item?

Please contact Organic Farming BD support within 24 hours of delivery with your order number and clear photos or video. We will review the issue and guide you on replacement, adjustment, refund, or another suitable solution.